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In Sept of 2020 I booked a trip for Crete Chania through Exoticca. That trip is scheduled in 19 days. The US has just put Greece as Level 4 (do not fly) travel ban. The US has also imposed entry restriction for the next 500 days on folks coming from Europe. Greece itself has imposed travel restrictions in Crete and Chania. Chania the town is currently in lock down and has curfews. Exoticca will not cancel my trip nor refund my money. How is this possible? How can they take your money, trying to force you into flying into a pandemic war zone?
Tip for consumers:
Don't. Be wary about fully refundable. buy separate trip insurance.
Products used:
Not a product a service, flights and hotel will be lost
Tim C.'s review of Travelzoo earned 3 Very Helpful votes
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Hello Tim,
Thank you for sharing. I'm sorry to hear that has happened. Would you please reach out to us at 1-877-665-0000 or send an email to support@travelzoo.com with your purchase details so we may better assist you?
We are available from 9am to 9pm ET, Monday-Sunday.
Regards,
Amanda
The Travelzoo Team