Tim L.

Before placing my order on October 30th I contacted customer service to ask them what their lead time was for a basic 10x10 clear pvc cover. I was told two weeks, so I placed my order. Three weeks later I hadn't received my order so I contacted them by email and was told my order was "still in production" and therefore could not be cancelled, but would ship out in the next two weeks. Two weeks later, still no shipping notice so I contacted them again to be told the same lie again. It is December 19th today... I remain coverless. Worst company I've ever had the pleasure of dealing with.