Tim L.

I've probably purchased well over 75 figures from this site. The picture listed below is probably a little over half of all my figures (none of the gundams were ordered from otakumode). I honestly have nothing bad to say about the company. I have had excellent customer service. I don't recall any of my packages being smashed up (their packaging is very well done). The other reviews saying that they weren't told about not being able to cancel a preorder isn't true. The no cancellation on a preorder is stated in the terms before you purchase and after. The only thing I will say that isn't always clear is when free shipping kicks in exactly. The $150 threshold is sometimes weird especially if you have multiple preorders that a) ship from Japan or the US. b) ship at different times. Generally, I'm able to get the free shipping though. The other biggest plus is that none of their items are bootleg. They are 100% authentic. My only other criticism is that delays in shipping due to Japan post or product delays happen fairly often, but I've come to accept that as part of the actually figure industry. Overall, I'd highly recommend this company.