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Tina B.

Contributor Level

Total Points
80

1 Review by Tina

  • Shoemehoney

8/29/22

I ordered a pair of boots because they looked amazing online. They were teal with fringe and I thought they would be so cute. They arrived smelling like adhesive and the material used to make the shoes was cheap and thin. I tried to return the item and I was told that they would not provide a return shipping label and I had to send it myself. I sent the return via USPS for $22 and some change and I sent it to the address that the customer service person gave me. It was then returned to me saying that the business at that address did not exist and they were unable to successfully deliver the package. So now I'm out $70 for these cheap shoes plus another $22 for trying to return it to them with no response other than we would like to exchange your item for something else and we'll process your return when we receive it. How are they supposed to receive my return when they don't actually give me the right address to send it back to? Terrible company. Terrible customer service. I will never order from them again. And I advise no one else do either.

Tip for consumers:
Don't use their site.

Products used:
I bought teal fringe western boots

Service
Value
Shipping
Returns
Quality

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