I absolutely HATE orbitz. I purchased flight tickets, but cancelled them for a refund. The website stated the incorrect date, causing me to miss the actual expiration date. When they fixed the problem, they still didn't let me book new flights with the refund eCredit. I followed all the guidelines. They told me to contact the airlines, but the airlines told me that Orbitz should have resolved the issue since the transactions were through them. Customer service takes forever to do minor tasks. Please, please do not support Orbitz unless you enjoy wasting your time.