Tim J.

I was a customer since February 2018. However, I recently ordered $200 worth of Impact Whey Isolate - 11lb - Unflavored, which was supposed to be delivered on January 17,2024. I never received it. I contacted the Customer Care Team every week since then, and they keep telling me to fill out the Attestation Form over and over, and/or wait for the results of the investigation. It has been over two months of waiting with no progress: no refund and no replacement product. They have $200 of my money, and I received nothing in return, and no date for when the matter will be resolved, if ever: they said they will contact me at THEIR earliest convenience.