Jinny B.

I booked a return flight to Asia using this website since it is a few £ cheaper than the official website and competitors (e.g. TravelUp, Opodo). Turned out that they remove the checked baggage allowance from your tickets. Someone called me after I have booked and highlighted the fact. I checked all other sites and they all included a checked baggage for a standard economy seat. I view this as a sneaky attempt to charge customer more and therefore would not recommend anyone to use such as shady company.
One good remedy is that they agreed that they will issue me a refund without any charges so I will be waiting for the confirmation email and the refund and update this review. Regardless, I do not appreciate being tricked into paying more money after having made a booking. We should also use company / site that is transparent and honest.
The screenshot also shows what they want to charge to provide customer service!