Update: I've noticed the dishonesty in this company as they delete your Google Play reviews, save their image and not their customer.
The original concern:The customer care team could use a lot of work. When reaching out to their *******@redbox.com email, the team doesn't acknowledge your inquiry. I waited two weeks for a response and have attempted a 2nd email and at this point nothing. It shouldn't take 2 emails and an app review to receive a response. I would rather spend my money somewhere else at this point.