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Thomas M.

PENNSYLVANIA

Contributor Level

Total Points
80

1 Review by Thomas

  • xFinity

3/2/24

This company doesn't have records of the contract you signed, and raise prices on you without approval. They mislead customers when selling products and they don't have records of the terms and conditions of what you signed. You can call and will not be able to speak with a representative on the phone. This company is illegally misleading good people with no records of the contract that you signed. This needs to be stopped and citizens need to be warned.

Products used:
I had a contract for $29.99 and was told after two years it will be raised to $49.99. This past February my bill went up to $49.99 a month which is fine and is what i was told 2 years ago. Then my March bill the next month went up to $59.99 and they said it was an autopay roll off. The representative never told me that would happen and when asked to see my contract i signed, this company said they don't have the contract and it expired. AGAIN, this company is not keeping record of the CONTRACT YOU SIGNED and then RAISING PRICES ON YOU WITHOUT CONTRACTUAL verification. I work at a bank and have good understanding of legal issues, and if they are doing this to me, i cant imagine how many other people this company is illegally adding charges to your account. LEGAL ACTION NEEDS TO BE TAKEN AGAINST THESE BUSINESS PRACTICES.

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