Todd F.

First off, there needs to be a way of giving 0 stars, or for Frank & Oak, NEGATIVE STARS. Still waiting for an order placed in mid Dec (an order which they confirmed they had and delivery would be before Christmas). I've sent multiple emails and contacted them on messenger and received one response, They state they can't cancel the order because it has NOW been shipped. BUT WAIT turns out, THAT'S a lie. Plug in the tracking number and BAM, NOTHING. This order has not been shipped. AND here's the best part, they DON'T have a phone number to call and actually TALK TO SOMEONE. They hide behind the emails and messenger and just IGNORE YOU. I called a Frank & Oak store and the girl told me they treat them the exact same way (LIKE GARBAGE). What kind of a company doesn't have a CUSTOMER SERVICE NUMBER to call? I'll tell you what kind of company, ONE you should NEVER do BUSINESS WITH.