Todd G.’s Reviews of Lorex Technology & more

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Lorex Technology

Security Cameras

“Problem finally handled, but as a whole- poor service”

9/18/17

• Updated review

I finally got the issue resolved, but not until review posted on sitejabber. It seems that management is monitoring this site, but evidently not all sites. It seems a shame that such a large company is so far behind on customer service that they are reduced to reacting to consumers who are angry enough to post negative reviews, instead of placing resources in place to protect their reputation and create raving fans. The products themselves are excellent, but the follow up on issues kills the value of the purchase. I am sure that companies like simplisafe etc will continue to add cameras to their systems and with good service they can displace Lorex in the market. Seems a shame and quite shortsighted from a marketing standpoint.

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“Terrible support- you could die on hold”

11/14/16

• Previous review

I am now well over 2 hours on hold. Had a "service ticket" on file for over 2 weeks with no reply, even after additional email requests. I have a failed camera that is under both standard warranty and the extra warranty I paid for. Spent $2884 for a fully packed 16 camera system. I have 3 more businesses that I am adding cameras to and frankly I am glad I found out now how bad support is before I spent an additional $9K with them. I will go elsewhere and vote with my feet.

Service

Lorex F. – Lorex Technology Rep Over a year old

Dear Todd G., our apologies for the longer than usual wait times, we are currently working to improve this. Please reply to our private message for assistance. Thank you.