I purchased one of their products via their website. Ten days after my purchase the product went on sale - 25% off! I had not even received my product and they refused to honor the sale for me. The excuse was that "the finance department has not set it up for us to do that". All I could do was order it again and return the original. So to get the discount I would have to pay for the unit twice (not cheap - $400), pay shipping three times (once for the return) and likely not get the product in time for Christmas. Very poor customer service.