We recently moved into a new home and replaced three shower heads. We ordered them and they came quicker than I expected! We had an issue with one of the connectors and we called the customer service line and they sent us another complete shower head. I replaced it and we are in great shape again! I have bought several shower heads in my lifetime, and believe me when I say, this is the best product we have found to date! You have a satisfied household and a customer for life!