TOM H.

I just saw where Walgreens is bragging that 20.8% positive reviews is a good thing. That leaves 79.2% negative. I guess Walgreens is proud of it's 79.2% negative rating. No wonder their service and customer interactions are so poor and their website is useless. The most positive thing I can say about Walgreens is I'm switching to another pharmacy. I won't miss the indignity's and lack of compassion they show to me and other customers. The staff at the store located in Austin, TX@ 5819 Koenig Lane has accused me of lying and being a drug seeker. I have CPTSD and my medications all come from the same doctor I've been using for years.
I went to Walgreens site and had inexplicably archived one of the meds my doctor sent a prescription for and no longer showed the other medication he had prescribed. I called Walgreens. They found the newest med prescription but said the doctor would have to resend the other script. I guess my 'REALLY' face worked because they then said they would call the prescription in to the doctor. My doctors office sent me a text thanking me for calling Walgreens and getting things straight.
The next day I called the pharmacy to make sure everything was ready. I have a long drive and try to do all my errands at one time. I was told everything is ready to be picked up. WRONG! Once I got there I was told one of the prescriptions couldn't be filled until the 5th. This wasn't the first or second or third or fourth time this has happened. I admit I lost my temper and I apologize. That just gives the staff to blame mistakes on the 'angry guy'. That is also a symptom of my CPTSD. Emotional over reaction triggered by the feeling of being lied to. When promises made become promises broken trust is the loser. Walgreens has lost my trust.
I haven't attached because too much personal info on them.