My telephoned order went terrifically smooth under Salesperson Benjamin R. Great communication, quick confirming emails, all addresses and contact/shipping! 00% correct. My microwave model was tough to find in my area and Benjamin was able to assess stock and ship out the unit. It arrived within 48 hours, which was very pleasing. I'd do business with Abt again without any reservations. Pricing was spot on and very competitive. Highest recommendations for this firm.