Tom L.

Avoid like the plaque,no human contact after initial booking
Avoid like the plaque,impossible to speak to a human being after initial booking,you are directed to a chat bot which is incapable of dealing with your query I wanted to change holiday dates,bot didn't understand,I was directed to forward information,to which I was then met with a frozen screen and a computer code indicating something had gone wrong,decided just to stick with original journey morning of departure our flight cancelled,again impossible to contact,even though the responsibility was on the holiday company,(this lot) KLM did assist us, tried to contact them in Vienna,all my trip info had disappeared,our flight was delayed coming back and missed connection,again last minute totally inreachable I paid for insurance which is worthless if you can't contact a human being,save yourself some heartache and avoid avoid avoids,no wonder they are voted the worst travel company in the uk