TONI S.

I have been a member of Ancestry since 2012. I always enjoyed it. Due to the financial mess that I have managed to get into, I had to cancel my subscription. Ancestry took their monthly fee out on June 16. I canceled (which I could have sworn that I canceled before that), and then Ancestry took another 21 dollars for canceling, which really threw my bank account off. I was already treading water; that little amount has left me without a dime. It seems that the more money that a company makes, the pettier they become.

I have been waiting for one month. I tried 3 times to contact this company to ask for my money back. They sent a shipping number. I messaged back and said the number doesn't show any items being shipped. Got a return msg with another number. The same thing happened. I regret buying from them.