Placed an order and never received confirmation. Found out two weeks later that items were back ordered. No contact at all from company, I had to call in and investigate. Responded with a script.
They didn't care they were going to lose a sale, I canceled my order via paypal.
Buyer beware. Should have searched reviews before placing order.
Update: Sorry NewChic, there was no mention of item backordered. I even paid for expedited shipping. Please pay more attention to your business processes and inventory management.
Dear Ton,
Sorry for the trouble. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to it before placing the order.
Besides, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
If you don't want to wait, please contact us, we will arrange the refund for you asap.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.