I order one item on Sunday, that same night I emailed to cancel the order because it was not a good fit for my son's dog. On Monday I send a few more emails to please cancel the item, I got an email back that they will look into the cancel order, this was on the 1/6/19. I get an email 0n 1/7/19 that the item is shipping. These are ether the most stupid people on the planet or they are thieves, and from the previous reviews they are THIEVES!