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Absolutely terrible service. The receipt stated "Will arrive within 4 business days if ordered by 3 pm (Eastern)" which was now 10 days ago. No email update or response to an inquiry. I would not have ordered the item (which was time sensitive) if I had known it would take that long to arrive (also paid more for the expedited service). AVOID THIS COMPANY!
Tip for consumers:
Do not use Brylane Home unless you want to just wait and see if your item shows up sometime in the future (while paying for express delivery).
Products used:
English tough planter
Tony M.'s review of BrylaneHome earned 8 Very Helpful votes
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We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.