At first it was whatever took them a long time to deliver. However, the second time I tried to order something they took a whole month to finally "deliver". HOWEVER, I was on vacation so the gold I bought from them got returned and i even provided proof that it got returned and they will NOT refund or resend the gold I bought from them. I gave them undeniable picture proof and yet they refuse to respond. I am done buying from this site and I recommend you to not buy from them also unless you wish for it to take forever/possibly getting scammed and shut out.