To contact customer service for this issue click on "get help" at the top of the website. Type in the question: How do I fix a bad transcription. At the top of the article, you will notice the word "Submit a Ticket" Fill out all of the information about what needs to be done. This will be sent to a customer service agent who takes care of these issues for the site. We do not have a call center as this helps to keep costs for the subscribers very low. Unlike many other genealogy websites, our subscriptions sometimes are as low as $24.99 a year or lower depending on the promotion. Subscribers are helped first usually within 24 hours or less. If you do not desire a subscription, our agents will answer free customers within 48 -72 hours.
To contact customer service for this issue click on "get help" at the top of the website. Type in the question: How do I fix a bad transcription. At the top of the article, you will notice the word "Submit a Ticket" Fill out all of the information about what needs to be done. This will be sent to a customer service agent who takes care of these issues for the site. We do not have a call center as this helps to keep costs for the subscribers very low. Unlike many other genealogy websites, our subscriptions sometimes are as low as $24.99 a year or lower depending on the promotion. Subscribers are helped first usually within 24 hours or less. If you do not desire a subscription, our agents will answer free customers within 48 -72 hours.