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Tori T.

Idaho Falls, United States

Contributor Level

Total Points
80

1 Review by Tori

  • CARiD

4/11/24

When I chose the side bars for my Hummer was because there description was no drilling needed bolt right up,that was not the case there were brackets missing and I called numerous times on that they always gave me the runaround finally they said the manufacturer would be sending them then a few days after that I get an email saying that order was canceled so I called and I was told that there was no brackets that the side bars came installed with the brackets which is totally a lie I even sent them pictures of the sidebars and the frame of where they were to be mounted and there's clearly no way to install them without the brackets they said they would send them not send and the side bars were still in the wrapping in the box that was shipped in they would not except a return and a refund so I'm stuck with a $240 dollar sidebars that I can't mount,I'm gonna have to have some special brackets made so that will be another at least $100 to build so if I could give Carid a negative 5 star I would,I will never buy from them and I have also read numerous bad reviews from others so please read reviews before buying from that company!

Tip for consumers:
Be more honest with the description

Products used:
Side bars

Service
Value
Shipping
Returns
Quality
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Carid C. – CARiD Rep

Dear Tori,

Please accept our apologies for the situation with your order, and for the frustrating experience you had.

We would appreciate an opportunity to look deeper into this issue and try to improve your experience.

Please get back to me at support@carid.com with the email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email goes straight to me so that I can help you out right away. I will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

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