Tracey M.

I ordered a 6-pack for my daughter's birthday on app, I paid for decorations & tipped $5. I also order a single mystery cookie. They we're out of ribbon for big box so I got a sticker in corner that said happy birthday. The gal showed me the 6 pack, cookies looked good but lid had cookie sized frosting smudged on the inside lid. I got home and the single cookie was not the mystery cookie, I called the store telling her I got the wrong cookie, I bought 6 pack yesterday and didn't want a duplicate of what I already had at home. She asked my name and phone number and told her I'd be there in 5 minutes and asked if I should bring the wrong cookie back. I got to the store and she was waiting for me, told me her supervisor said that they couldn't give me the cookie I ordered and paid for but they could give me a card and I could come back tomorrow. I was shocked and said you had my phone number and you didn't think to call me you to let me know you couldn't give me the cookie I ordered and let me waste my time driving back down here. The gal just stared at me and never said a word. So to sum it up, I paid for decorations that I didn't get, I bought a mystery cookie that I didn't get and had my time wasted. It's a shame I order cookies weekly but after that ridiculous encounter I won't shop there again. I would never let a customer leave unhappy from my store