I order two filter cartirdges but after a fortnight they still hadn't been delivered. I phoned and was told that there was a supply issue and that we would be issued a refund. Another week passed and nothing. Tried to call, no answer - so sent an email. No reply. Went onto website and used LiveChat facility - promised a refund. Nothing received. Another week passes. Tried to call again - no answer. Used LiveChat facility again, no response. Absolutely disgusted. Do not touch this company with a barge pole.