Very disappointed with this company. How they can legally charge you $50 for a "credit" and allow that to expire after a year is baffling to me. They claim emails were sent warning me, but I have searched back through and find nothing! Trying to chat with them with any problem is near impossible and honestly, the quality is fine, but not for what they charge for a non-VIP member price. Will be cancelling my membership.
Hello Ross,
Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison