Tracy B.

I rented a uhaul to move from Philadelphia to FL. I also paid for their 3rd party companies to move me on both ends. In Philadelphia when I rented the truck I also needed 48 furniture blankets... The woman could only find 41 blankets unfortunately after looking for over an hour. I took the 41 blankets and got on my way. Apparently she never made note I was missing 7 blankets because when I dropped off the truck in fL when I was done they charged me $8 a blanket for the 7 I didn't even get. Because I paid cash for the rental I had to leave $100 deposit when I picked up the truck, I was told they were taking the $42 for the blankets I never got out of the deposit and to call Uhaul for the remainder of my deposit money (terrible customer service at the drop off location).
This $42 was the least off my issues though... The truck leaked and ruined a brand new $1400 mattress. When the men unloaded the truck in fL they told me to notify Uhaul immediately and let them know their truck leaked. The whole one side of my mattress was drenched, it stunk like mildue, and was stained from water damage. I immediately called Uhaul and filed a claim. 3 weeks later I finally get a response that they are not covering the mattress because their trucks are water resistant not waterproof. Really? If that's not a scam I don't know what it.
Have I known the trucks weren't waterproof I would have never rented one. This was a long distance move and we hit rain about 3x on the way. Instead of blankets they should give water proof plastic to people.
To top it off I still haven't received the $100 cash deposit back from them. This company is a scam