DO NOT use this company! For household items use a company like Bed, Bath and Beyond or some other textile company. Their customer service reps are located in other countries, the language barrier is awful, therefore they have difficulty understanding you and you them. NEVER is there a supervisor or management person available. They give you every excuse under the sun as to why you can't speak to a supervisor. The company needs to be shut down! Comenity bank need to cease doing business with them by servicing their credit cards.