Tracy W.

Purchased this warranty with confidence that it would meet all of my needs. We recently finished our basement and ensured we obtained a plan that covered our sump pump should it ever fail. 5 months into the warranty the sump pump did indeed fail and flooded the basement we just had finished. As an emergency situation I immediately contacted my insurance and mitigation team to remove the standing water, however the mitigation team would not come out until we fixed the sump pump so I immediately called a plumber that came out and replaced it quickly and efficiently. The next day I contacted AFC to advise the of the emergency and realized I should have called them first but they advised me all should be okay they just needed the make and model of my sump pump which I gave them. They then indicated they would call my plumber to obtain all needed info. Fast forward a week and AFC indicated on my claim that the plumber would not call them back. I called the plumber and asked them to call AFC which they did and let me know all should be set. I received notification that the claim had finalized only to have them tell me they needed the model, make and serial # of the failed pump in order to reimburse me. Had they told me this a week earlier we may have been able to obtain, instead the plumber had disposed of long ago. Needless to say I asked for an appeal and they I indicated there is no appeal process. I asked to cancel my policy and they called to say they would reimburse me $140 on a project that cost $719 as an act of goodwill. Thanks but obviously this is an organization looking for ways not to pay a claim. I have since cancelled my plan (charged no additional $75 early term fee) and thought if that's what it takes to leave this extremely poorly managed team behind it is worth it. Save your money and look elsewhere.