Tracy W.

I paid a 2 year subscription to upgrade my email account, which auto-renews in January 2023. I am not certain I want to pay for the upgrade in January, but don't want to forget to cancel the subscription, so I attempt to cancel it now in August 2022. It wouldn't let me delete my credit card from the account because it said it was tied to a subscription and told me I had to cancel the subscription first. I canceled the subscription so I could delete the credit card in my account, but protonmail immediately downgraded my account and robbed me of the remaining months I paid for. What should have happened is it simply didn't renew the subscription but my remaining months I already paid for stayed. As a result it gave me an account credit, which essentially is theft unless I give it to them by upgrading the account. They did not refund my money and they stole my months I paid for. I will be figuring out which government authority to report this theft to.