Travis L.

Ordered a Logosol F2plus in December and paid for it in advance but unfortunately it was back ordered a few times. It finally arrived March 5th and to my surprise the package was all taped up and some critical parts were missing. I immediately emailed my sales rep with the issue and then followed up on March 7th with a detailed list of missing items with pictures of the items. I took multiple calls with leaving voicemail and multiple emails before getting a response on March 15th. They finally told me at that time they required part numbers before they could proceed. I sent the numbers from the manual and received a response questioning where I got the numbers from. I replied back with more pictures of the manual showing the parts and numbers. They surprised me with an email telling me that the parts had shipped and I should have them soon. Of course they arrived in a quick manner but again they were not the right parts…I'm a patient person but this is f@$*ing ridiculous part numbers and pictures…. But still wrong! Do yourselves a favor and buy Logosol equipment from smaller suppliers to avoid the trouble. Three months and still can't use my Logosol F2plus.