Trevor H.

I have shopped online with Holland & Barrett since the start of the Covid pandemic. I can get very good prices when they are doing special offers. But set against this is very poor customer service. In particular very poor packing of goods resulting in damage to products. They also use Hermes/Evri for deliveries who do not deliver on time and again damage deliveries through careless handling. When you try to complain it is also automated responses and there is no evidence that they are trying to improve their service. Attached is a photo of my most recent delivery - split milk cartons in a poorly packed box.