Thumbnail of user trevorh344

Trevor H.

Contributor Level

Total Points
80

1 Review by Trevor

  • MetroFax

9/17/23
Verified purchase

Won't accept cancellation request. First was supposed to do it via their website which I did and did not receive a confirmation of my request of any kind. Then I was supposed to email them which I did and did not receive any reply or action to my email. Then I was supposed to cancel via their portal again which did not allow me to cancel and asked me to chat with an agent - which didn't work.

Keeps charging my card. Won't respond. Don't have a phone number or a way to talk to someone. This company is committing a modern form of stealing that doesn't seem to get the attention of VISA or the authorities. They should have their VISA and other merchant licenses revoked immediately, be fined, be shut down and criminally charged. The only solution was for me to cancel my credit card after they've stole over $150 of my money which is a huge inconvenience.

Products used:
virtual fax service

Service
Value
Returns
Quality

Trevor hasn’t received any votes.

Trevor hasn’t received any thanks yous.

Trevor doesn’t have any fans yet.

Trevor isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user danieln1123
4/16/24

I have a client that is looking to switch to e-fax. I am an IT field engineer and quite frankly,...

Thumbnail of user samf824
Sam F. reviewed MetroFax
3/5/24

I cancelled this scam company at least 3 times. They even somehow got ahold of my new credit card...