Trina W.

I have contacted this company several times to address my messages never making it to my loved one which I feel is the officers fault as well as Connect network. How can they set up a policy that allows the guards to take however long to deliver the messages. Ive actually tested it and had messages one through 4. I never received 1 through 3 only 4. Either our messages never arrive,, or they are so out of order you can't even respond properly. I have also scheduled 13 visits and the guards leave me waiting for 40 minutes and then cancel my visit. Reevely is the supervisor of illinois river correctional center communications at the Facility and he sends messages as he gets ready.