I ordered two purses at the same time and only received one. I called to find out why I only received one. I was told it happens sometimes and was assured that the second one would be delivered before Christmas. I called today because I still haven't received a the purse nor confirmation email and was told it was cancelled. Three days before Christmas. I didn't receive any notification. I'm pissed tf off. I wish I would've read the reviews before I ordered. Lesson learned, I'll never ever purchase a product from Marc Jacobs again. Now I have to find a last minute gift.