Trish S.

On September 14,2015 I contacted iYogi regarding some computer problems I was having with my laptop. I was told that I needed to upgrade my operating system and that I needed Microsoft Office 10. I gave them my credit card, was charged $187.99 and told that I would received the Microsoft Office 10 program in the mail. By October 15,2015, I still had not received the Microsoft disk so I called iYogi. After being on hold for a very long time, I was told that the Microsoft program was temporarily out of stock but I should receive it in 7-10 business days. On 11/3/215, I still had not received the Microsoft program and requested a refund of my $187.00. I was told the money would be credited to my account in 7-10 business days. I called again on 11/17/15 and told I should have my refund by Friday of that week. I called again on December 10 and told I would received my refund in 4-5 business days. It is now 1/20/2016 and I still have not received my refund of $187. Do not call them for help and get scammed like I did.