Tristen S.

Customer service for this company is nonexistent. The only way to contact them is via email or text message which they never respond to either. I ordered several pairs of jeans and received a shipping email with a tracking number. After checking the tracking number and realizing nothing was moving I tried to get in contact with their customer service. No response. I finally after days had to text them I was going to be canceling my payment and contacting the Better Business Bureau. Then all of a sudden they responded. They responded simply to tell me to wait yet another week for my package. And if it doesn't come by then someone would deal with it. Well a week later my package still hadn't arrived and I contacted them again. No response via email nor text until I had to threaten again. At which time they told me "seems my package has been lost in the warehouse". They are going to re-ship my package now but can't do any type of priority express shipping. Meaning I'm going to have to wait another potentially 15 days in hopes that I actually get it this time. They have my order and my money