Tristrum B.

So, before the first national lockdown I was told I would receive an "free" extension to pass my level 3 PT as failure to pass before my cut off date was due to circumstances outside my control, (covid). A month into coming out of lockdown, I was assigned a slot to complete my practical. I took and passed my practical, to then be told I wasn't given an extension in the first place and now if I wish to continue, I'd need to pay for the extension. I was not and am not willing to pay for the very thing I was told I would receive for free in the first place, and especially after paying £3500. After completing my practical, a few emails being sent and confusing correspondence between myself and their office, I get told everything is fine, I've passed. I have been given a provisional certificate to prove I have been given the pass which was given by my tutor. 5 months later, I'm still waiting for my proper qualification certificate that once again I have been told I'll get, it'll take abit of time.