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Troy J.

Contributor Level

Total Points
101

1 Review by Troy

  • BuyMobile AU

10/26/20

Purchased CAT 31. Phone has significant delays when pressing buttons and using functions. Below is the response i received after requesting a refund or phone upgrade. Phone was like this out of the box and no new apps were uploaded. Customer service has now vanished and no response to other enquirers i have made.
"What you can do to at least have a smother usage is to download apps that you tend to use quite frequently, and use the lite version of the apps. Always close the app, don't have it run in the background when you are not using it. Clean your cache periodically and do a reboot, if possible twice a month. Also, social media apps tend to eat an older device processor, please avoid using it full version and only go with the lite.
For now, kindly do a full factory reset and manage your app usage after"

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BuyMobile A. – BuyMobile AU Rep

Hey, please send us a detailed email on escalations@buymobile.com.au with your order number as well. We'll try our best to fix the issue.

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