I purchased a customized coaster set. It arrived and had a dark spot where the names of the couple were. I submitted photos and asked for a replacement. I have emails stating they would replace and then sent an email with an expected delivery date. That date has come and gone. When I called, the customer service agent was rude and said that now I am no longer getting a replacement. I have bought many items from them before but NEVER again.
HelloTroy! We appreciate your feedback. I'm sorry to hear there is a problem with your order. Please contact us at help@uncommongoods.com with your order details so we can resolve this issue or you can simply inbox us here on site jabber and we'll be happy to further support you.