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Out of 10 items, 3 arrived on time, 6 were late (and 3 of them were cracked) and 1 has never arrived. I have to wait a week before I can do anything with the company Extends to try and find the missing item. They came with 4 different shipping numbers making it difficult to work with extends since they only had 1 shipping number.
Car parts did reach out after a review and offered me a 20 refund which I accepted. The person who helped me in that email exchange was nice and quick to respond.
Overall, I will not use this company again.
Tip for consumers:
It's just not real efficient working with another company to guarantee returns or help finding the product that you just sold me.
This is for the review of my experience. Was a customer of Allstate for 8 years. Never filed a claim. A hail storm came thru and hit my cars and roof. I filed on one Truck, the other is a work truck so no big deal. Allstate covered it fine. (everyone I have spoken with in this process has been nice, professional, and kind)
Our roof started leaking. Filed a claim. Took them six weeks to come back and offer half of what it will cost to replace my room. (2 roof estimates around $20,000, they offered $9,700 with the possibility, not guaranteed, of $4,700 more) My deductible is $3,500. Leaving me to pay $6,800 after my deductible.
We are 9 weeks into the process. Been on the phone more than 15 times with different people, again, everyone has been very professional, and numerous emails and I still don't know if I'm getting a roof.
Bottom line...I have changed insurance companies, and would not recommend allstate to anyone for any type of insurance.
This is just my experience. Thanks.
Tip for consumers:
It has been frustrating making the calls and emails trying to get them to cover what I believe they are supposed to. Everyone I have talked to is nice, just nothing is being done.
Products used:
Insurance
Troy M.'s review of Allstate earned 2 Very Helpful votes
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Hi Troy,
Thanks for your feedback and raising this issue to our attention. We apologize for the inconvenience this has caused you. We can see here that your order has a shipping protection which you may claim with Extend. Regarding the delays on the delivery, rest assured that we will raise this issue to our Shipping Department for us to improve our service. Please check the email we have sent you for further assistance.
Thanks,
Emmy C.
Customer Advocate Team