My mother had mistakenly ordered a 3 piece handbag. (She thought it was MK, turns out she didn't see that it was MKF) I'm guessing it was an add on facebook where she had found it, so it was a "one & done" type deal. When I went to the site to see about returns it said to go to the "my orders" page. Of which, my mother doesn't have an account to the site. I wrote them 3 emails, never heard back from them. All within the "14 day return period" mind you. So now she's stuck with a 3 piece handbag she doesn't want (and we can't give it to anyone because everyone we know is very particular about their handbags) and she's screwed out of her money. Be careful when ordering from this site. They WILL screw you out of your money.