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This company does everything they can to impersonate Hilton to the point that I did not realize that I was booking from a third party. They reserved the room but failed to actually pay for the room forcing me to pay in person. This did not stop them from charging my card though!
Tried to call the 1-800 help line, robot runs you around in circles and prevents you from actually speaking with anybody.
Called Hilton, confirmed that gettaroom did not pay them anything as there card was declined.
Disputed the payment with my creditcard, gettaroom argued I still owed them the money and was trying to "circumvent" the cancelation policy...I stayed in the room I booked, they just did not pay and left me with no way to reach them.
Left a review on another website, they had the audacity to contact me via email, telling me that they could not refund me until the dispute was cleared by my bank.
Anyway, total scam, dont use them for anything.
Called the Hilton, they confirmed gettaroom did not pay as there credit card was declined.
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Booked a hotel room.
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It was a terrible experience no indication about a deposit and I still have not received my...
This site is a scam! Won't give us the rooms we paid for or a refund. Do not use this site. You...
Ty, Thank you for your patience with this as our Service Resolutions Team has researched your complaint. Your case history indicates that you have filed a chargeback with your financial institution on your transaction. Because you disputed the charge for the pre-paid reservation with your financial institution, Getaroom is unable to proceed with the request of a refund at this time. Once that decision is final, our team will be able to assist further. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom