Tyler B.

Update, 1 week later:
Express did contact me and offer me a full refund. Too bad it was such a hassle in the first place. I have updated my review from 2 to 4 stars, as at least I'm not out the money.

Original Review:
I was happy to use the online order system, searching was fast and easy. However, when I discovered that my shipping address did not match my billing address, I contacted them immediately to change my shipping address. Mere seconds after placing my order, I was told it was "too late" to make any changes. The sale was final, even though I'd never see me shipment. I contacted them again, asking them to cancel the shipment and refund me, but they once again said I'd need to return the package to receive a refund. I guess I'm just out $140, until I dispute this with my credit card.