This company wants to make everything as difficult as possible. This is the 2nd one I've had. First went out after 3 years. Current one I'm fighting with them on and these stupid RMA numbers, and least the 4th individual I talked to offered to make it the RMA for me. I don't deal with warranties hardly ever but this company is TERRIBLE. They crash early, and they don't stand behind their products, as I'm currently figuring out as my current computer I've had to jump through hoops. Ridiculous.