Tyler S.

I ordered my first two Raise gift cards and went to Home Depot to capture my 10% savings on a $600 purchase. Unfortunately, one of the gift cards valued at almost $300 was showing "No Funds Available" when the cashier tried to use it. Immediately after leaving Home Depot, I called the customer support number. I was quickly greeted by Walter, who thoughtfully handled the situation. He apologized for the poor first experience, processed my refund, and emailed me a prepaid return postage immediately so they could check it out and see what may have happened with the card. Although I would have much preferred a functional gift card and the savings at Home Depot, the customer service was great. I would still consider using Raise in the future, as I feel like mine was a rare occurrence.