I have purchased a product on 16th oct 2020. After delivery, As the quality is not good I returned the product. They came and picked up on 25th morning(confirmed authenticity by OTP). But the status then after showing as pickup failed. I recorded the phone call with the pickup guy and shared the details with customer care also but they are not responding at all and telling me to wait for 20 days just to update. Had a similar issue with flipkart delivery also to my brother, where is purchased a product and showing as delivered even though it is not.And no response for that also.