Since DAZN took over GamePass from NFL, it has been a disaster. The features known to the NFL GamePass subscribes are not available anymore: no time-shift viewing, really bad 40-minutes compilations (flags are not shown or explained, whole downs are skipped), no Sunday-in-60 compilation.
The customer service just answers with standard responses, the help transcript that you can send yourself via email is worthless (it's only garbled characters, so you don't have any proof about what was said in the chat).
It is a complete disaster.