DON'T ORDER FROM THEM! THE QUALITY OF MATERIALS IS AS CHEAP AS PAPER! THE SIZES ARE WAY OFF! YOU'LL NEVER SPEAK TO A LIVE AGENT! NO MATTER WHAT TIME YOU CALL YOU WILL ALWAYS BE CALLING AFTER NORMAL BUSINESS HOURS. WHEN YOU RETURN THE TRASH FOR A REFUND, THEY WILL LIE(UNTIL YOU SEND A SCREENSHOT) SAYING THAT THEY HAVEN'T RECEIVED ANYTHING.
I am sorry you have had trouble contacting an agent. We are here 7 days a week 9 am - 5 pm Pacific time. Phone lines are open now or please message your order number, name and phone number and I will call you. Regards Kiki