Ursula S.

I absolutely love Clinique products. Great quality and consistency. I know what I am getting and I don't mind spending a little more for that reassurance.

I have had a couple of incidents with Ulta where I felt like they were just sending canned responses but in the end they came through and it is hard to beat their rewards program and variety. Customer service could use a bit of improvement but all in all pretty satisfied.

Great variety and friendly staff. Helpful and fair prices. Convenient. Good locations. Enjoy new products and gourmet food options.

I have shopped here for years and after my experience today, I am officially done. I will not spend another penny here. They hire customer service reps who do not understand that the way they represent the company has a direct impact on their own jobs. If you treat customers poorly, you will not have customers; which means you will not have a job. If you put ridiculous rules in place-such as "No adjustments made if it is over 15 minutes after you order online" you will drive customers away. I called 25 minutes after I realized a made an error in my order and was told nothing could be done short of me sending the order back when I received it and then reordering. Even though my confirmation email says they do not charge my card until my order ships and orders can take 48 hours to ship. So why in the world would you not allow me to adjust my order? I will post here and everywhere I can, horrible service and do not spend your money here. I see there are many poor reviews of this company since ownership was changed. At this rate they will be out of business before long.